Ergonomic Designs - Privacy Policy


Privacy Policy


Updated 23.05.2018


Ergonomic Designs Limited ("Ergonomic Designs", "us", "we") takes the protection of your online privacy seriously and this Privacy Policy sets out how we use and protect any personal information we obtain from dealings which arise from you using this website. Ergonomic Designs is the data controller of the personal data collected via your use or in connection with ergonomicdesigns.co.uk (the “Site”).


www.ergonomicdesigns.co.uk and our associated eBay store (ergodesigns) is a site operated by Ergonomic Designs. We are registered in England and Wales under company number 6065684 and with our registered office at Unit 2 Cirrus Park, Lower Farm Road, Moulton Park Ind Estate, Northampton NN3 6UR.

This notice is our way of telling you what information we collect about you, why we need it, how we use the information, and what your rights are. By visiting our website you are accepting and consenting to the practices set out in this policy but for your peace of mind, please note that we will never sell your data to third parties.


Contents


Why do we collect your data?


What personal data do we collect about you?


How we use this information


What if I want to change my preferences


Who do we share this personal data with?


Storage and Retention


Security


Cookies


Your rights


Why do we collect your data?


Prior to entering into a purchase we will use your personal data to respond to any queries you make to us via email or telephone or to process a payment. We also collect data as an e-commerce company to maintain and promote our services. By better understanding how you use the site we can continue to improve our product offering and improve the website. We will use information about you to personalise your view of the website.


When you make an order with us, we require information in order to process the sale and delivery of the products you have chosen and also process a payment request with your bank and to verify your identity.


After an order has been made we need the data about you and the order in order to provide any warranty on the products and to process any returns required or product queries you have.


When you are making an order you will have the option to consent to newsletters and marketing emails in order to receive promotions we are running. If you create an account you can also add optional information to your account profile.


What personal data do we collect about you?


There are two main categories of information we collect: Information you give to us, and Information we automatically collect from your use of the website.


Information you give to us


Your name and contact details (such as your email address, delivery and billing address, phone numbers or the password you use to secure your account, and additional information you provide during registration)


Your payment information (such as your credit or debit card number, security code (CVV) and expiration date) If you make an order online, our payment system, SagePay and PayPal, hides these details from us and we will only be able to see the last 4 digits of the car you paid on. If you pay over the phone, we never store the last 3 digits of your card for security.


Email or Phone correspondence: If you contact us we will store this communication in our email or phone server. This includes emails you send, sales or service call recordings, chat and instant messages, or communications with us via social media. Phone recordings are wiped after 2 weeks.


We also collect other information through your use of the site. This includes where you ask questions on products or leave product reviews or the terms that you search for in the search box.


On orders where you request collection, we will take a photocopy of your driving licence whilst collecting as proof of identity.


Information we automatically collect from your use of the Site


We keep a record of the items you purchase and what you have placed in your cart and also products you store in your favourites on the site.


We also use analytics software to track the use of the website. This data includes ip address, location, times and dates, device information, cookie data and what you click on when you are using the site and how long you stay on the website and if you purchase anything whilst on the site. Our analytics software also uses geo-location information, this includes IP address, browser information or mobile GPS information.


How we use this information


Accounts


We need your name and contact details to create your account. This information is necessary to allow us to keep track of your orders on the website and fulfil our contract of sale with you when you place an order. We require a password to secure your account but this is encrypted in our database and we will never be able to actually see what this was after it is submitted.


Orders


We require payment details from you in order to take payment, fulfil orders and provide refunds.


We use your name and contact details to fulfil our contract with you and deliver your order to your chosen delivery address. We may use your contact details to contact you in regards to any order queries we have or to book in delivery or contact you in the event of any order or delivery issue. If you are collecting your items from us we will need to take a photocopy of your driving licence to prove you are you and release the goods to you.


We will also use the details to send you order confirmations, despatch notices or other relevant order information required to fulfil the order you have made or update you on any changes to the order or the website, or to respond to any queries you make in regards the order or delivery. We also require this information to provide customer service and process returns


Analytics, training and website improvements


We may use information you provide to us to train our staff, improve our services and the website. This processing can be based upon your consent or upon our legitimate interest in detecting and preventing fraud and to offer an improved user experience and to create and maintain a secure environment.


Communication, marketing and advertising


We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs. This processing can be based upon your consent or upon our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest. Depending on your marketing preferences, we may use your personal data to send you marketing messages. These messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.


We use your saved products to help you make a purchase, and we use your purchase history to administer any warranty issues and to request feedback from you on the products and service you have received.


What if I want to change my preferences


If you no longer want to receive marketing communications from, you can change your preferences at any time by contacting us, or clicking on the ‘unsubscribe’ link in a marketing email. If you unsubscribe from marketing emails please note we may still need to contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).


Who do we share this personal data with?


We do not sell any of your personal data to any third party. However, we do have to provide personal data to companies we work with in certain circumstances:



  1. We supply this information to our suppliers and manufacturers if you have requested the direct delivery option during checkout so they can deliver the correct items to you.

  2. To our suppliers and manufacturers in case of a warranty claim when your goods are covered by a manufacturer guarantee.

  3. To manufactures in regards to product queries we cannot answer.

  4. To companies and individuals that help us deliver our products to you, such as delivery companies.

  5. To companies who help us to run our business, such as payment processors, marketing companies, software vendors, consultants, and advertising partners.

  6. To credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.

  7. Otherwise where we have your consent or are otherwise legally permitted to do so.


Storage and Retention


We will hold on to the information you provide to us in our secure order database for as long as required to honour any warranty period provided by the manufacturer and keep records of our orders and sales as required by law and for audits.


If you have selected not to receive newsletters or marketing emails we will not contact you with these. In the case of any contact you may have with our Customer Service team we will store the information for as long as is necessary to provide support-related reporting and record keeping.


If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes and issues, support contractual warranty periods, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.


Security


This website ensures that data is encrypted when leaving the site to prevent unauthorised access. We use the latest SSL and firewalls to prevent any unauthorised access to data you have provided us. Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.


Cookies


Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit our website. They’re not harmful and don’t contain any confidential information such as your home address, date of birth or credit card details.


Cookies are an essential part of how our website works. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience.


By using our website, you also consent to the use of these cookies. Our Sites uses cookies and similar technologies to provide certain functionality to the Site. We do this to ensure we understand and measure site performance, and to deliver targeted advertising. Please see our Cookie Policy here for further information about the cookies we use and how to amend your cookie settings.


When you first visit the site you will be asked to confirm your acceptance of this policy. To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on the hard drive of your computer. For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar.


If you choose not to consent to the use of cookies, your experience of our site will be severely impaired and many integral aspects of the site, including (but not limited to) adding items to your shopping basket and accessing your account, will not work at all.


Your rights


You have the following rights related to the information that we maintain about you:



  1. The right to be informed about how your information is used. This is the reason we provide this Privacy Notice to you.

  2. The right to access the information we hold about you.

  3. The right to request the correction of inaccurate information we hold about you. You can correct some of this information in your account settings.

  4. In some circumstances, the right to request that we delete your information, or stop processing it or collecting it.

  5. The right to stop direct marketing messages, which you can do by clicking on any "unsubscribe" link in any marketing email you receive from us. You also have the right to withdraw your consent for other processing activities for which you have given us your consent.

  6. The right to request that we transfer your information either to you or a third party.

  7. The right to complain to your data protection regulator.


If you want to exercise your rights, please contact us requesting how you would like to exercise your rights by emailing sales@ergonomicdesigns.co.uk.


Contact Us


If you have any queries on any aspect of our Privacy Policy, please contact us on the details below:


Telephone: 01604 643736


Email: sales@ergonomicdesigns.co.uk


Address:


Ergonomic Design Limited


Unit 2 Cirrus Park


Lower Farm Road


Moulton Park Industrial Estate


Northampton


NN3 6UR


Company No. 06065684 | VAT No. 923 1440 57


Changes


We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.


Any changes will be immediately posted on the Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use following the alterations. We recommend that you check this page regularly to keep up-to-date.