Ergonomic Designs - Privacy Policy

www.ergonomicdesigns.co.uk

Last update: February 22, 2023

At Ergonomic Designs your privacy is important to us. This Privacy Policy covers what we collect and how we use, disclose, transfer and store your information.

This policy, alongside our Terms & Conditions is designed to give you a clear, transparent view on why Ergonomic Designs collect and process your personal details, how we use them, and what rights you have in relation to how Ergonomic Designs interact with your data.

NAME OF THE PERSON RESPONSIBLE

The person responsible within the meaning of the GDPR and other national data protection laws of the member states as well as other data protection regulations is

Ergonomic Designs
Unit 2 Cirrus Park
Lower Farm Road
Northampton
NN3 6UR
Phone: + 44 1604 643736

Email: sales@ergonomicdesigns.co.uk
Company registration number: 06065684

You may submit inquiries regarding personal data protection, privacy and security matters to sales@ergonomicdesigns.co.uk By visiting ergonomicdesigns.co.uk, you are accepting and consenting to the practices described in this Privacy Notice.

Why do we collect your data?

We will use your personal data to respond to any queries you make to us via email, live chat or by telephone to fulfil an order or provide customer support in relation to pre or post sales enquiries or to process a payment. This data is required for us to fulfil your requirement and as part of our business activities as a retailer. We also collect data as an e-commerce company to maintain and promote our services. We also store some personal details when you are using the site, to allow us to identify any website technical issues and by better understanding how you use the site we can continue to improve our product offering and improve the website. We store your personal details in secure servers in line with industry best-practices and well-established processes taken by the majority of sites you visit across the internet.

When you make an order with us, we require information in order to process the sale and delivery of the products you have chosen and also process a payment request with your bank and to verify your identity. We may also monitor, record, store and use any telephone, email or other communication with you for training purposes and to improve the quality of our customer service.

After an order has been made we need the data about you and the order in order to provide any warranty on the products and to process any returns required or product queries you have.

When you are making an order you will have the option to consent to newsletters and marketing emails in order to receive promotions we are running. If you create an account you can also add optional information to your account profile.

What personal data do we collect about you?

There are two main categories of information we collect: Information you give to us, and Information we automatically collect from your use of the website via us or our 3rd party partners we use. When you enter information into various forms on the site, we store it within our secure systems to fulfil the request you have made. This data may include, but is not limited to:

Information you give to us

Your name and contact details (such as your email address, delivery and billing address, phone numbers or the password you use to secure your account, and additional information you provide during registration)

Your payment information (such as your credit or debit card number, security code (CVV) and expiration date) If you make an order online, our payment system, hides these details from us and we will only be able to see the last 4 digits of the car you paid on. If you pay over the phone, we never store the last 3 digits of your card for security.

Email or Phone correspondence: If you contact us we will store this communication in our email or phone server. This includes emails you send, sales or service call recordings, chat and instant messages, or communications with us via social media.

We also collect other information through your use of the site. This includes where you ask questions on products or leave product reviews or the terms that you search for in the search box.

On orders where you request collection, we will take a photocopy of your driving licence whilst collecting as proof of identity.

Information we automatically collect from your use of the Site

We keep a record of the items you purchase and what you have placed in your cart and also products you store in your favourites on the site.

We also use analytics software to track the use of the website. This data includes but is not limited to ip address, location, times and dates, device information, operating system and what you click on when you are using the site and how long you stay on the website and if you purchase anything whilst on the site. Our analytics software also uses geo-location information, this includes IP address, browser information or mobile GPS information as well as what advert you came to the site from.

How we use this information

Accounts

We need your name and contact details to create your account. This information is necessary to allow us to keep track of your orders on the website and fulfil our contract of sale with you when you place an order. We require a password to secure your account but this is encrypted in our database and we will never be able to actually see what this was after it is submitted.

Orders

We require payment details from you in order to take payment, fulfil orders and provide refunds.

We use your name and contact details to fulfil our contract with you and deliver your order to your chosen delivery address. We may use your contact details to contact you in regards to any order queries we have or to book in delivery or contact you in the event of any order or delivery issue. If you are collecting your items from us we will need to take a photocopy of your driving licence to prove you are you and release the goods to you.

We will also use the details to send you order confirmations, despatch notices or other relevant order information required to fulfil the order you have made or update you on any changes to the order or the website, or to respond to any queries you make in regards the order or delivery. We also require this information to provide customer service and process returns

Analytics, training and website improvements

We may use information you provide to us to train our staff, improve our services and the website. This processing can be based upon your consent or upon our legitimate interest in detecting and preventing fraud and to offer an improved user experience and to create and maintain a secure environment.

Communication, marketing and advertising

We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs. This processing can be based upon your consent or upon our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest. Depending on your marketing preferences, we may use your personal data to send you marketing messages. These messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.

We use your saved products to help you make a purchase, and we use your purchase history to administer any warranty issues and to request feedback from you on the products and service you have received.

How secure is my personal data?

Information stored and processed by ergonomic designs is secure to the latest industry standard, for example:

When you input your information into our website, we transfer your information to our secure servers via Secure Standard Layer software, known as SSL. You can find details of our certificate my clicking on the [LOCK] icon at the top of your web browser.

We store your personal details on secure servers which utilise high level security protocols. This is industry standard and used by thousands of companies across the world.

Is my information shared with other parties?

Ergonomic Designs sometimes shares your personal data with trusted third parties. This is to allow us, for example, to process your order or request you have made, to help us personalise our offers to you, for fraud prevention and so on. When we do share your data with these trusted third parties, we only provide the information that they need to perform their services and they may only use your data for the purposes we have agreed with them. These trusted third parties include but aren't limited to, service providers who provide services such as:

Card Payment Processing

Delivery And Logistics

Email Service Providers

Customer Service Software Providers

Finance Providers such as

Paypal - Privacy Policy https://www.paypal.com/webapps/mpp/ua/privacy-full

Sagepay - Privacy Policy https://www.opayo.co.uk/policies/privacy-policy

Fraud Prevention & Credit Agencies.

Analytics & Personalisation Software Providers

Ad Personalisation from Google. For further information on how Google use your information, please visit the Google privacy policy https://policies.google.com/technologies/partner-sites

In the cases described, we ask these 3rd party service providers to maintain a set level of security and care with your personal details. Each service provider only has access to the information they require to perform their functions, and are not permitted to use this for any other manner. In these cases, service providers process your data in accordance with this notice, and relevant EU and UK law, such as the General Data Protection Regulations.

What if I want to change my preferences

If you no longer want to receive marketing communications from, you can change your preferences at any time by contacting us, or clicking on the unsubscribe link in a marketing email. If you unsubscribe from marketing emails please note we may still need to contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights)

Storage and Retention

We will hold on to the information you provide to us in our secure order database for as long as required to honour any warranty period provided by the manufacturer and keep records of our orders and sales as required by law and for audits.

If you have selected not to receive newsletters or marketing emails we will not contact you with these. In the case of any contact you may have with our Customer Service team we will store the information for as long as is necessary to provide support-related reporting and record keeping.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes and issues, support contractual warranty periods, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Security

This website ensures that data is encrypted when leaving the site to prevent unauthorised access. We use the latest SSL and firewalls to prevent any unauthorised access to data you have provided us. Our Site is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.

Cookies

Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit our website. They're not harmful and don't contain any confidential information such as your home address, date of birth or credit card details.

Cookies are an essential part of how our website works. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience.

By using our website, you also consent to the use of these cookies. Our Sites uses cookies and similar technologies to provide certain functionality to the Site. We do this to ensure we understand and measure site performance, and to deliver targeted advertising. We also use a number of cookies from our 3rd party providers.

Analytics - We use analytical software to understand how our visitors are using the site, this includes understand where customers may be having difficulty browsing, where we can add more information or easier processes to make your experience better, and where you're visiting the website from.

Ad Tracking - We use ad cookies to understand how successful our advertisements are. This means that when you click an ad on a search engine, or similar site, we anonymously monitor if you later make a purchase with us. This helps us to create more relevant and informative adverts.

When you first visit the site you will be asked to confirm your acceptance of this policy. To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided. Please see our Cookie Policy for further information about the cookies we use and how to amend your cookie settings.

Can I opt out of 'Cookies'?

You can choose a range of cookie settings in your browser in addition to the settings we offer you on your initial visit to our site. For more information on this, please visit the page below that relates to your specific browser.

Google Chrome- https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en

Safari - https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox - https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectslug=enable-and-disable-cookies-website-preferences&redirectlocale=en-US

It's important to note that restricting cookies may have an adverse effect on how functional the site is. Many integral parts of our website rely on cookies for our core functions, so you may find that the website does not work as intended, and therefore you may be unable to place an order. If you are having difficulties placing an order, please email us at sales@ergonomicdesigns.co.uk

Your rights

You have the following rights related to the information that we maintain about you:

The right to be informed about how your information is used. This is the reason we provide this Privacy Notice to you.

The right to access the information we hold about you.

The right to request the correction of inaccurate information we hold about you. You can correct some of this information in your account settings.

In some circumstances, the right to request that we delete your information, or stop processing it or collecting it.

The right to stop direct marketing messages, which you can do by clicking on any "unsubscribe" link in any marketing email you receive from us. You also have the right to withdraw your consent for other processing activities for which you have given us your consent.

The right to request that we transfer your information either to you or a third party.

The right to complain to your data protection regulator.

If you want to exercise your rights, please contact us requesting how you would like to exercise your rights by emailing sales@ergonomicdesigns.co.uk.

Contact Us

If you have any queries on any aspect of our Privacy Policy, please contact us on the details below:

Telephone: 01604 643736

Email: sales@ergonomicdesigns.co.uk

Address:

Ergonomic Design Limited

Unit 2 Cirrus Park

Lower Farm Road

Moulton Park Industrial Estate

Northampton

NN3 6UR

Company No. 06065684 | VAT No. 923 1440 57

Changes

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on the Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use following the alterations. We recommend that you check this page regularly to keep up-to-date.