Covid-19 (Coronavirus) updates

Here you will find all current information related to how Covid-19 is affecting our business, and you, our customers.
Updated 30th March 2020 - 16:30

Checkout is open for business.

There are many changes happening at incredible speed that are affecting business and everyday life. We have been working very hard to keep up with the pace of the changes and, above all, protect our people, our customers and their livelihoods and our business.

We want to play our part in helping the country overcome this crisis. We have been doing this by taking steps in our businesses to protect our people from the risk of the virus. We also do this by helping our customers provide essential maintenance of homes and public buildings, helping self-employed customers stay in business and by providing essential livelihoods for all our colleagues.

We wanted to let all of our customers know, until further notice in line with government mandate, we are unfortunately not available on our phone lines.

We are continuing working with our suppliers and warehouses to ascertain the status of pending shipments. We will be contacting all customers who are awaiting items and/or have recently placed an order, where neccessary. If your order is unaffected, then you will receive your shipment as advised by email.

We advise you to check back on this page for further updates, as some of these suppliers are currently also assessing government guidelines, and their situation can change rapidly during this ongoing situation.

The below suppliers/brands are delivering as normal. All other brands and suppliers are experiencing closures for the safety of their staff and customers, however, these items are available to pre-order, and you will receive your items once the closures come to an end.

Hudson Reed
Premier
Old London
Ultra
Merlyn
Merlyn Commodities
Hansgrohe
Axor
Methven

Please bear with us, and we will contact you as soon as possible. Further information will also be updated here as soon as we can.